Privacy Policy

HOP NHAT SMART collects the e-mail addresses of users sent to us. We also collect information through the pages users visit, information provided through surveys and registrations. This information may contain your personal data including: address, phone number, credit card number, vv.v HOP NHAT SMART is committed to protecting the safety of your credit card information. We are not allowed to disclose personal information without written permission. However, some information collected from and about you will be used to support the provision of our services to you. The information we collect is not shared with you, sold or rented, except in the following cases:

• HOP NHAT SMART may share personal information to investigate or prevent illegal activities, suspected fraud, situations involving threats to the physical safety of any person as required by law.
• HOP NHAT SMART partners with other companies on some of our behalf and may need to share your information with them to provide products and services to you. HOP NHAT SMART may also share your information to provide a product or service you request or when we have your permission.
• We will transfer information about you if HOP NHAT SMART is acquired or merged with another company. In this case, HOP NHAT SMART will notify you by email or by prominently posting on the HOP NHAT SMART website before information about you is transferred and becomes subject to a different privacy policy.
• This summary is provided to you for your benefit and is not legally binding. Please read the Terms of Service in their entirety for complete understanding.

1. Purpose and scope of collection

The main data collection on HOP NHAT SMART’s website is determined when you want to use our services.
We collect, store and process your information to process transactions, for future notifications, or to provide services. We do not limit the types of personal information we collect: title, name, gender, date of birth, email, address, phone number, fax, payment details, card payment details or bank account details.

We will use the information you have provided to process orders, provide services and information requested through the website and according to your requests. Furthermore, we will use such information to manage your account; verify and perform online transactions, audit data downloads from the web; improve website layout and content and adapt it to users; Identify visitors to the website, send information including accommodation and service information, if you show no signs of refusal. If you do not want to receive any of our marketing communications, you can opt out at any time.
Online payments will be processed by our International Network agents. You must only provide us or the Agent or the website with information that is accurate and not misleading and must notify us if there are any changes.

Your order details will be kept by us, but for security reasons we will not publish them directly. However, users can access information by logging into their account on HOP NHAT SMART’s website. Here you will see your order details, previously rented accommodations, booked accommodations, all details sent via email, banking and the latest news. You understand and commit to keeping your personal data confidential and are not allowed to disclose it to third parties. We do not accept any responsibility for password misuse if this is not our fault.

2. Scope of information use

Customer information is only used in the management and business activities of the website, as well as provided to parties affiliated with the company. We may also use the information we collect to notify customers of other products or services available on HOPNHATSMART.VN or companies affiliated with us. In addition, we may contact customers to obtain their reviews, opinions and views about current products and services or potential new products and services that may be introduced. Customers’ personal information may be shared with other companies, but only in cases where it is necessary to meet customer requests, or used for related purposes.

We also use customers’ personal information to provide appropriate services, ensuring payment or payment at the center will be secure; Serves to support the customer care system, manage customers, take care of and receive feedback from customers.

3. Information storage time

The company has a server system capable of storing customer information for a minimum of 2 years and a maximum of 10 years. During operations, the company can improve information storage capacity if necessary.

4. Means and tools for users to access and edit their personal data.

Users can directly access and edit their personal data through the HOP NHAT SMART website by logging in to the account they have registered and editing their personal information and data.

Logging in can be done on computers, phones, or other tools that allow access to the website.

5. Committed to protecting customer personal information

We only collect personal information to the extent that it is relevant and necessary for our proper commercial purposes. And we maintain appropriate measures to ensure the safety, integrity, accuracy, and confidentiality of the information users provide. In addition, we also take appropriate measures to ensure that third parties will also ensure the security of the information we provide to them.

Personal information and users’ private information are collected, stored and protected seriously, accurately and securely.

We set up separate information collection and storage software and are performed solely by our server system and backup server system.

The confidentiality of personal and private information of users is absolute and will not be presented to any third party unless requested by a competent State agency.

6. Mechanism for receiving and resolving complaints related to customer personal information

Members have the right to send complaints about the disclosure of personal information to third parties to the Board of Directors of HOP NHAT SMART to the Company address or via email:
Email: hopesmart@hopnhat-me.com
The company is responsible for implementing technical and professional measures to verify the reported content.
The processing time for feedback related to customer personal information is 15 days.