Support

FAQs

PRODUCT

  1. Is the product the same as the actual product color and image?

Hello, the actual product of HOP NHAT SMART is as shown in the picture! The color in the photo may be a bit brighter than in reality.

  1. When a product is out of stock, when will it be back in stock?

Hello, the product has not yet arrived. Please follow Fanpage and Website to update product status. 

EXCHANGE AND RETURN POLICY

  1. Does HOP NHAT SMART accept product returns for refunds?

Hello, you can exchange for another product of equal or higher value (compensate the difference). HOP NHAT SMART does not apply for refunds. You can refer to: Warranty and return policy

  1. How long does it take to exchange products?

Hello, products can be exchanged within 30 days from the date of purchase as stated on the invoice (for customers who buy directly at the store) and from the date of receipt of the product (for customers who buy online). Please bring your invoice and original product for exchange support. 

  1. Exchange goods directly at which store?

Hello, HOP NHAT SMART applies direct exchange throughout the store system! 

  1. How will customers in the province exchange goods?

Hello, please contact HOP NHAT SMART Fanpage or Hotline: 0904 249 126 for return instructions. 

TRANSPORT

  1. Which provinces and cities can online orders be delivered to?

Hello, HOP NHAT SMART accepts nationwide delivery. 

  1. What are the shipping times and fees?

Hello, HOP NHAT SMART really appreciates your love for us. So to make purchasing more convenient, HOP NHAT SMART has a delivery fee policy depending on the number of orders.

  1. Is it possible to change the delivery address after placing an order?

Hello, please contact Hotline: 0904 249 126 to provide early information including: phone number, order code and address you want to change to receive the fastest support. Thank you!

PAY

  1. How can I pay for purchases on HOP NHAT SMART website?

Hello, currently HOP NHAT SMART supports the following forms of payment:

a) COD (Payment upon receipt)

b) Pay directly via VNPAY portal

c) Transfer money in advance (Contact Hotline: 0904249126)

  1. What is the online payment process like?

Hello, to make online payment, after you reach the PAYMENT step, please choose the appropriate form and enter your information. Then, click complete payment to complete the purchasing  process.

  1. Can I inspect the goods before payment?

Hello, it is completely possible to check the goods before paying. You can ask the delivery staff to check the goods for you before paying.

For detailed information, please see more at Payment Policy.

ACCOUNT

  1. Do I need to register an account to order online?

HOP NHAT SMART does not require you to register an account. However, when registering as a member at HOP NHAT SMART, you will receive many privileges and promotional opportunities every month.

  1. How to change personal information in my account?

Please contact Hotline: 1800 6526 to meet customer service or message directly on HOP NHAT SMART HOME Fanpage  for processing support!

CUSTOMER MEMBER POLICY

  1. How to become a VIP customer of HOP NHAT SMART?

When your cumulative purchase bill is 100 million or more, HOP NHAT SMART congratulates you on becoming a VIP customer.

  1. What is the member customer policy of HOP NHAT SMART?

Please see details at: Member policies

  1. Does the member customer policy apply across the store system and website?

Membership policies apply to the entire store system except distributors.

CONTACT

  1. Support for online shopping?

Please visit HOPNHATSMART.VN or contact HOP NHAT SMART HOME Fanpage for support.

  1. Customer care?

If you have any questions about purchasing or supporting customer benefits, please contact directly via Hotline: 0904 249 126 for the best support.

  1. Store system and opening times?

Currently, HOP NHAT SMART store system has

DISTRIBUTOR SYSTEM

Ho Chi Minh – Office 99/23 Nguyen Cuu Dam

99/23 Nguyen Cuu Dam, Tan Son Nhi Ward, Tan Phu District

093 116 79 69

Thời gian hoạt động: 8:00 – 20:00

Ho Chi Minh – Showroom 567 Ly Thuong Kiet

567 Ly Thuong Kiet, Ward 8, Tan Binh District

0904 249 126

Thời gian hoạt động: 8:00 – 20:00

Bình Dương – Showroom VLXD Hoàng Anh

603 Đại Lộ Bình Dương, KP 3, Phường Hiệp Thành, TP Thủ Dầu Một

0347 608 868

Thời gian hoạt động: 8:00 – 17:00

An Giang – NPPKV Dương Hoa

2183 Trần Hưng Đạo, Phường Mỹ Thới, TP Long Xuyên

02963 930 960 – 0799 67 67 67

Thời gian hoạt động: 8:00 – 17:00

Hồ Chí Minh – NPPKV Nguyễn Minh Thu

270 Lý Thường Kiệt, Phường 14, Quận 10

0886 185 251

Thời gian hoạt động: 8:00 – 17:00

Bà Rịa – Vũng Tàu – Công ty TNHH Dịch vụ Xây dựng Bảo Ngọc

170A Huyền Trân Công Chúa, Phường 8, TP Vũng Tàu

0888 858 898 – 0916 570 139

Thời gian hoạt động: 8:00 – 17:00

HỆ THỐNG ĐẠI LÝ CẤP 1

Hồ Chí Minh – CÔNG TY TNHH THIẾT BỊ VỆ SINH THÁI HÀ

150 Tô Hiến Thành, Phường 15, Quận 10, Thành phố Hồ Chí Minh, Việt Nam

02839756689

Thời gian hoạt động: 8:00 – 17:00

 

Hồ Chí Minh – CÔNG TY TNHH ĐẠI KIM ĐÔ

247 Tô Hiến Thành, Phường 13, quận 10, TP.HCM

028.38565291

Thời gian hoạt động: 8:00 – 17:00

 

Hồ Chí Minh – CÔNG TY TNHH THƯƠNG MẠI – XÂY DỰNG SONG TRÂN

322 Lý Thường Kiệt, phường 14, quận 10, TP. HCM

028.38620559

Thời gian hoạt động: 8:00 – 17:00

 

Bến Tre – HỘ KINH DOANH PHẠM MINH THI

192/1 Ấp 1, xã Đông Sơn, TP. Bến Tre, tỉnh Bến Tre

0869641697

Thời gian hoạt động: 8:00 – 17:00

 

Vĩnh Long – CÔNG TY TNHH MTV TM DV XD THIÊN PHÚ HƯNG

67-69 Võ Văn Kiệt, Phường 9, TP. Vĩnh Long, tỉnh Vĩnh Long

0977777745

Thời gian hoạt động: 8:00 – 17:00

 

Hồ Chí Minh – CÔNG TY TNHH TRANG TRÍ NỘI THẤT SÁU KIỀU II

Số 196 Bắc Hải, Phường 6, Quận Tân Bình, Thành phố Hồ Chí Minh, Việt Nam

02838645414

Thời gian hoạt động: 8:00 – 17:00

 

Hồ Chí Minh – CÔNG TY TNHH NỘI THẤT HOÀN THIỆN

1319D Lê Đức Thọ, phường 13, quận Gò Vấp,  TP.HCM

0917293131

Thời gian hoạt động: 8:00 – 17:00

 

Long An – CÔNG TY TNHH THI CÔNG NỘI THẤT QUANG PHƯỚC

Thửa đất số 1150, tờ bản đồ số 6, Ấp Mới 1, X.Mỹ Hạnh Nam, H.Đức Hòa, T.Long An

0931.480.640

Thời gian hoạt động: 8:00 – 17:00